Privacy Policy

Effective Date: 21 May 2020 (or update as needed)

This Privacy Policy describes how AI-HOMEWARE ("we", "us", or "our") collects, uses, and protects your personal information when you visit or make a purchase from www.ai-homeware.com.

Our registered office is located at 4F/11 Building, 99 Brainerd Road, Allston, Boston, MA, 02134.
We are the primary data controller for this website.

1. Introduction

We respect your privacy and are committed to protecting your personal data.
This Privacy Policy explains how we handle your personal information when you visit our website, interact with our services, or make purchases.

Please read this policy together with any other notices we may provide on specific occasions so that you are fully aware of how and why we use your data. This Privacy Policy supplements other notices and is not intended to override them.

We may amend this Privacy Policy from time to time by posting the updated terms on this page. All changes take effect 30 days after publication. If there are material updates, we will notify you by email.

2. Children’s Privacy

If you are under 18 years old, please ensure that your parent or guardian has read and agreed to this Privacy Policy before registering, subscribing, or placing an order with us.

3. Information We Collect

We only collect the information necessary to provide our services, including:

Personal identification information: name, billing and shipping address, email, and phone number.
Payment details: credit/debit card information (processed securely via our payment partners).
Account information: username, password, country, and IP address.
Order details and communication history with our Customer Service team.
Browsing information: pages visited, time spent, and interaction data.
Marketing information (if you’ve opted in): preferences, engagement, and communication history.

If you provide us with another person’s information (e.g., shipping a gift), we will only use that data for the specific purpose of completing that transaction.

All customer service calls may be recorded for training and fraud prevention purposes.

4. Cookies

We use cookies to improve your browsing experience and personalize your visit.
Cookies are small files stored on your device that help us remember your preferences and understand how you interact with our site.

You can disable cookies through your browser settings; however, this may affect some website functions.

5. How We Use Your Information

We use your personal data in accordance with applicable privacy laws to:

Process and fulfill your orders
Provide customer support and account management
Improve and personalize your shopping experience
Conduct internal analytics, audits, and system improvements
Prevent fraud and ensure payment security
Comply with legal obligations
Send you updates and marketing communications (if opted in)

Saved payment card details are securely stored only with our payment processor and never shared with third parties.

6. Marketing Preferences

If you subscribe to our marketing updates, we may send you:

Product launches, special offers, and promotions
Invitations to events or surveys
News about AI-HOMEWARE products and collections

You can unsubscribe from our marketing communications at any time using the “unsubscribe” link in our emails or by contacting our team:
📞 (+86) 18252580813
📧 service@ai-homeware.com

7. Sharing Your Information

We may share your information with trusted third parties who help us operate our business, including:

Payment processors (e.g., PayPal, Stripe)
Shipping and logistics partners
Marketing and advertising partners
Data analytics and customer support providers
Regulatory or legal authorities (when required by law)

We ensure that all third parties respect the security of your data and process it in compliance with applicable privacy laws.

8. Data Storage & International Transfers

Your personal information may be transferred and processed outside of your country, including in the United States or other jurisdictions where our service providers operate.

Whenever we transfer your data internationally, we ensure that appropriate safeguards (such as contractual data protection clauses) are in place.

9. Security

We take reasonable precautions to protect your information.
We use Secure Socket Layer (SSL) encryption for data transmission and follow strict internal protocols to prevent unauthorized access, disclosure, or misuse of your data.

10. Links to Other Websites

Our website may contain links to external sites such as PayPal or Stripe.
We are not responsible for the privacy practices of these third-party websites.
Please review their privacy policies before submitting any personal data.

11. Your Rights

You have the right to:

Access and receive a copy of your data
Request correction or deletion of your data
Withdraw consent for marketing communications
File a complaint with your local data protection authority

To exercise your rights, contact us at service@ai-homeware.com.

12. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.
Please check this page regularly to stay informed about how we protect your information.

AI-HOMEWARE
4F/11 Building, 99 Brainerd Road, Allston, Boston, MA, 02134
📧 service@ai-homeware.com
📞 (+86) 18252580813